Customer Terms & Conditions

Agreement

These Customer Terms & Conditions (“Terms”) govern your use of OorjaMan’s website, customer mobile application, and related services operated by OORJA MAN LLP.

OorjaMan is a technology marketplace / platform. We enable discovery, booking, payments, communications, and quality workflows. On-site solar cleaning and related work are performed by independent verified service partners (“Partners”) and their technicians - not by OorjaMan employees as a cleaning crew.

Platform role (Indian e-commerce / intermediary framing)

OorjaMan acts as an online intermediary connecting customers with Partners. Partners are responsible for the quality, safety, and lawful performance of on-site services, subject to platform rules, evidence requirements, and applicable law.

Displayed catalogue prices, GST treatment, and geo-tier notes on oorjaman.com / in-app are transparent commercial terms of the platform; the Partner assigned to a visit is the service provider for that visit unless otherwise stated in writing.

Eligibility

You must be at least 18 years old and able to enter a binding contract under Indian law. You must provide accurate site access and contact information and ensure someone authorised can grant rooftop access at the scheduled time.

Bookings, pricing & AMC

• Prices shown include applicable platform pricing rules; geo-tier surcharges may apply and are disclosed before confirmation where configured.
• GST (currently 18% in our published catalogue, unless law changes) is included in consumer-facing amounts where stated on /pricing.
• AMC / subscription plans include visit allowances and rules shown at purchase; pause, resume, and cancel controls follow in-app terms.
• After Partner acceptance, a booking code may be required for the technician to start the job.

Cancellations & refunds

Cancellation windows, late fees, and refunds are governed by our Refund & Cancellation Policy. The fee amount applicable to a late cancel is shown in the app before you confirm.

Acceptable use

You must not misuse the platform, harass Partners, technicians, or support staff, submit false site information, or interfere with safety protocols. Additional rules appear in our Acceptable Use Policy and Community Guidelines.

Rooftop safety & disclaimers

Rooftop work involves inherent risks. Customers must provide safe access, disclose known hazards, and follow reasonable safety instructions. Detailed solar / service disclaimers are set out in /legal/service-disclaimers and our Safety page.

Liability

To the extent permitted by law, OorjaMan’s liability as platform operator for a given booking is limited to fees paid to OorjaMan for that affected booking in the prior three months. This does not exclude liability that cannot be limited under mandatory consumer law. Manufacturer warranties and structural engineering advice are outside the scope of a cleaning visit.

Complaints

Service issues: support@oorjaman.com or in-app support. Formal grievances: /legal/grievance-redressal.

Governing law

These Terms are governed by the laws of India. Subject to mandatory consumer protections, courts in Guwahati, Assam shall have jurisdiction.