Marketplace model
OorjaMan is a technology marketplace. Customers book through our apps/website; verified Partners accept jobs, assign technicians, and perform on-site work. OorjaMan provides demand, pricing tools, booking codes, evidence workflows, and settlement reporting.
Partner relationship
Partners are independent businesses responsible for technician conduct, safety compliance, insurance where required, and visit quality. Becoming a partner requires registration, document review, and approval before visibility to customers.
Partner obligations
- Maintain verified documents and technician credentials.
- Accept or decline bookings within SLA windows (including the one-hour response expectation where applicable).
- Follow safety checklists and evidence capture requirements.
- Honour published pricing and AMC visit entitlements.
What customers see
Only approved Partners are listed for booking. After acceptance you may see Partner / technician assignment details needed for the visit. Public programme information: /partners.
Partner handling of customer data
Partners and technicians may process customer information as necessary to perform assigned services, including viewing service addresses; contacting customers about appointments; accessing relevant site information and photographs; recording service evidence; updating booking status; and completing service reports. They must protect such information and must not use it for unrelated marketing, sale of customer information, or other unauthorised purposes.
Settlements
Visit payouts and cancellation penalties follow platform settlement rules in the partner finance dashboard. Platform fees are deducted as configured by OorjaMan operations.
This document is provided for transparency and app-store compliance. It does not constitute legal advice. For contractual questions contact legal@oorjaman.com.